Question 1

What services do you offer?

Accepted Answer

We offer a wide range of house cleaning services, For Houses We Provide regular cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more. We can tailor our services to meet your specific needs.

Question 2

Am I required to enter my payment information?

Accepted Answer

Yes, we partner with Stripe for a secure payment process to secure your booking. Your card will only be charged after the cleaning service is completed.

Question 3

How do I book my cleaning service?

Accepted Answer

You can easily book our cleaning service by pressing on the ( Book Now) button, or by giving us a call at 780-881-1490.

Question 4

Are your cleaning teams pet-friendly and do you use non-toxic organic cleaning products?

Accepted Answer

Absolutely! Our cleaning teams are pet-friendly and use non-toxic, organic cleaning products, ensuring a safe and healthy environment for your home and pets. please let us know in your booking and what Pets and how many you have at home.

Question 5

What services don't you offer?

Accepted Answer

We do not provide the following services: wet wiping of light bulbs, floor resurfacing, dish handling, large furniture moving, extensive mold removal, deep ceiling cleaning, stain removal from sensitive surfaces, heavy rubbish removal, or excessive outdoor cleaning.

Question 6

Referrals & non-solicitation?

Accepted Answer

Our commitment to quality involves rigorous vetting of our cleaners. Our service agreement prohibits independent hiring without a $1,000 referral fee. Please note, that booking on our website ensures your safety; hiring our staff independently is at your own risk.

Question 7

Are you a registered and insured company?

Accepted Answer

Yes, we are! If you need proof of registration and insurance simply email us at semmcleaning@gmail.com (mailto:semmcleaning@gmail.com)and we will gladly forward you all relevant documentation.

Question 8

Late cancellation fees?

Accepted Answer

We kindly request a 24-hour notice for cancellations to avoid fees. Our teams rely on scheduled work, and last-minute cancellations can result in lost opportunities. Cancellations at the door, without prior notice, will incur a full-price cancellation fee.

Question 9

Is your cleaning service expensive?

Accepted Answer

SEMM Cleaning takes pride in a reliable, customer-centered approach. We guarantee punctuality, offer a satisfaction guarantee, and employ the most reliable and highly trained cleaning teams. Our belief is simple: quality comes at a fair price. Our pricing is competitive and reflects our commitment to well-compensated, motivated cleaners, ensuring exceptional service for our valued customers.

Question 10

What is your policy on damages?

Accepted Answer

We at SEMM Cleaning recognize that rare accidental damages can occur. We are fully insured for damages, including our cleaning partners. To initiate a damage claim, follow our process: notify our team immediately, and we'll assist in processing your claim promptly. Please report any damage to our head office within a 2-day grace period for a thorough investigation; claims cannot be accepted after this period.

FAQs