Privacy Policy

At SEMM Cleaning, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect the personal information we receive from our customers and visitors to our website. We adhere to the privacy laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

• Information We Collect

We collect personal information to provide our cleaning services efficiently and effectively. The types of personal information we collect may include:

• • Name, address, and contact information (phone number, email address).

  • Residential or commercial property details (location, size, etc.).

  • Payment and billing information.

  • Special instructions or requests related to the cleaning services.

  • Feedback, testimonials, or reviews provided by customers.

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• How We Use Your Information

We use your personal information in the following ways:

• • To provide cleaning services to residential buildings, houses, and offices.

  • To communicate with you about your cleaning service requests and to address any inquiries or concerns.

  • To process payments and manage billing.

  • To improve our services based on your feedback.

  • To comply with legal and regulatory requirements.

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• Information Sharing

We do not sell or rent your personal information to third parties. However, we may disclose your information to trusted partners and service providers who assist us in operating our business. These third parties are obligated to maintain the confidentiality and security of your personal information and can only use it in connection with the services they provide to us.

We may also disclose your information if required by law or to protect our rights, property, or safety or the rights, property, or safety of others.

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• Data Security

We have implemented reasonable security measures to protect your personal information against unauthorized access, loss, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

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• Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files that are stored on your device. You can modify your browser settings to decline cookies or notify you when cookies are being used.

However, please note that certain features of our website may not function properly without cookies.

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• Your Rights

You have the right to access, modify, or delete the personal information that we hold. If you would like to exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

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• Changes to our Privacy Policy

We may update this privacy policy periodically to reflect changes in our business practices or legal requirements. We encourage you to review this policy periodically for any changes. The effective date of the most recent version will be indicated at the beginning of the policy.

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• Contact Us

If you have any questions or concerns about our privacy practices or would like to exercise your rights, please contact us at semmcleaning@gmail.com

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By using our cleaning services or accessing our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.