FAQs

Yes, we partner with Stripe for a secure payment process to secure your booking. Your card will only be charged after the cleaning service is completed.

You can easily book our cleaning service by pressing on the ( Book Now) button, or by giving us a call at 780-881-1490.

Absolutely! Our cleaning teams are pet-friendly and use non-toxic, organic cleaning products, ensuring a safe and healthy environment for your home and pets. please let us know in your booking and what Pets and how many you have at home.

We do not provide the following services: wet wiping of light bulbs, floor resurfacing, dish handling, large furniture moving, extensive mold removal, deep ceiling cleaning, stain removal from sensitive surfaces, heavy rubbish removal, or excessive outdoor cleaning.

Our commitment to quality involves rigorous vetting of our cleaners. Our service agreement prohibits independent hiring without a $1,000 referral fee. Please note, that booking on our website ensures your safety; hiring our staff independently is at your own risk.

Yes, we are! If you need proof of registration and insurance simply email us at semmcleaning@gmail.com and we will gladly forward you all relevant documentation.

We kindly request a 24-hour notice for cancellations to avoid fees. Our teams rely on scheduled work, and last-minute cancellations can result in lost opportunities. Cancellations at the door, without prior notice, will incur a full-price cancellation fee.

SEMM Cleaning takes pride in a reliable, customer-centered approach. We guarantee punctuality, offer a satisfaction guarantee, and employ the most reliable and highly trained cleaning teams. Our belief is simple: quality comes at a fair price. Our pricing is competitive and reflects our commitment to well-compensated, motivated cleaners, ensuring exceptional service for our valued customers.

We at SEMM Cleaning recognize that rare accidental damages can occur. We are fully insured for damages, including our cleaning partners. To initiate a damage claim, follow our process: notify our team immediately, and we'll assist in processing your claim promptly. Please report any damage to our head office within a 2-day grace period for a thorough investigation; claims cannot be accepted after this period.

Cleaning duration varies based on your home's condition. As a general guideline, for routine upkeep, we allocate hours equal to your bedroom count for one cleaner, or half-hours for a team of two. Rest assured, we prioritize your satisfaction within a reasonable timeframe, as our service is not billed per hour but rather a complete service.

No, your presence is not required during the cleaning. Many customers provide access and instructions, allowing us to efficiently clean your home while you're away.

A Deep Clean is ideal for first-time customers or those who haven't had professional cleaning in three months. For details on the extra services included, visit our Deep Clean Services page.

Our standard team consists of two cleaners, but when necessary, we can provide an additional team member. For smaller jobs (Studio/1BR/Touch-ups), a single cleaner is sent, and we'll inform you during the booking process.

SEMM Cleaning follows a transparent pricing model, with rates based on the number of bedrooms, bathrooms, and common areas in your house. also, you can choose Additional services when you book your service. This encourages our teams to work efficiently for a spotless home.

Our flat rate begins at CAD$80 for a studio and increases based on the bedrooms and bathrooms. You'll Find a final price during the booking process.

Usually, yes. Our teams will move furniture under 10 kg to clean beneath it. However, for safety reasons and to prevent damage, we avoid moving large items such as sofas, beds, and appliances like fridges, washers, and dryers.